How Bad Crockery Sets Affect Your Customers

When owning a restaurant, café or hotel it is important to make sure that your crockery sets reflect the quality and standards of your establishment. While you may not think that providing a bad set of crockery has much of an impact, it really does affect your customers and their impression of you.

Supplying your customers with dirty crockery sets will make them immediately wonder how clean the areas of your establishment that they can’t see are. Most people can live with finding a tiny crack in their dinner plate, but finding a dried on chunk of yesterday’s pasta is very off-putting. The improper cleaning of crockery can also lead to the contamination of the fresh food being served in the set which can, in turn, lead to food poisoning.

Putting out crockery sets that are mismatched or damaged also sends a similarly unpleasant message to your customers. While this bad crockery poses no health risks to the public, such a set can still create a very poor impression of your establishment. Mismatched and damaged crockery suggest that you do not care about appearance. This is especially prevalent in restaurants and hotels that are said to be star-rated or are expensively priced. Providing a set of crockery that matches and is undamaged is a small price to pay for upholding standards.

Overall, if customers are not happy with the quality of the crockery set you have provided (whether the set is dirty, mismatched, or damaged), they will begin to look for faults with the rest of their dining experience, especially with the food itself and the service. And if the customer is not happy, you can be sure that they will not return. So while using crockery sets that are dirty, mismatched or damaged may not seem like a big deal, it can have a huge affect on your customers and your business.

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